It support technician

is excited to present an excellent opportunity for an IT Support Technician to join a leading firm in Exeter. This full-time, permanent role offers the chance to be part of the Central IT Team, providing first-line technical support, troubleshooting issues, and contributing to the smooth operation of the firm #39;s IT systems. This leading firm is committed to supporting its teams, fostering a culture of challenge and expectation with support and care. They invest in their infrastructure and staff, providing opportunities for professional growth and development through training and a real focus on employee potential. IT Support Technician Responsibilities: Provide first-line technical support, handling helpdesk tickets and troubleshooting issues Assist with the rollout of new hardware and software Deliver end-user IT training and support Support the Head of IT with development projects, including management/administration of in-house software and databases Evaluate and test new hardware and software products before implementation IT Support Technician Requirements: IT qualification at A-Level or equivalent (BTEC Level 3 Diploma in IT, Computing, or Technical Support; BTEC HND/HNC Diploma in IT or Computing) Experience with Microsoft and Windows software Knowledge and enthusiasm for delivering high-quality IT support to end-users Ability to work independently and as part of a team Previous experience in an IT Support role, preferably in the legal sector (desirable) Ability to prioritise tasks, work efficiently, and maintain accuracy Methodical approach to identifying and troubleshooting problems Keen aptitude and interest in IT Benefits: Competitive salary Comprehensive benefits package Flexible and hybrid working options Paid volunteering leave Reduced costs for legal services Enhanced maternity and paternity leave Pension and medical care plans, including eyecare vouchers Regular social events Season ticket loan scheme Cycle to work scheme and travel loans If you are a knowledgeable IT professional with a passion for delivering exceptional support and contributing to the smooth operation of IT systems, we encourage you to contact Dani at to explore this exciting opportunity