It support engineer

Reporting to the Technology Lead, this position has responsibility for supporting a Property Management Business with day-to-day support, assisting on project work and working within a newly formed IT Team. This includes responsibility for delivering a best-in-class customer service delivery model, whilst adhering to internal SLA rsquo;s and objectives. Main responsibilities: IT Helpdesk Support: * Responsible for the end-to-end management of IT Helpdesk Tickets, including fielding support calls, managing and updating support tickets, managing SLA rsquo;s * Responsible for onboarding new employees to the business, including creation of user accounts and configuration of any related IT hardware * Responsible for onsite support in our Glasgow and Northern Offices (Aberdeen and Inverness); visits to the Northern offices will be planned in advance where possible * Responsible for identifying IT Helpdesk trends, including proactive solution finding for recurring issues * Responsible for managing and supporting IT networking hardware, such as firewalls, routers, switches and access points * Responsible for managing alerts from our network monitoring system, for example, server/switch outage IT Project Work: * Responsible for assisting the Technology Lead on any IT Projects that the department are currently undertaking, including but not limited to: server migrations, acquisitions, office moves * Responsible for identifying future projects, such as efficiencies within departments, additional tooling / systems requirements Record keeping: * Responsible for managing the IT Asset Register, including updating the Asset Register with new hardware and changes * Responsible for creating, updating and managing an internal documentation platform * Responsible for managing internal SLA rsquo;s on tickets * Responsible for managing resolution notes on tickets IT System Management: * Responsible for day-to-day management of various IT systems, including but not limited to: Secure Email Gateway, Endpoint Detect Response, CRM application, Microsoft 365, RingCentral Specific skills, capabilities requirements: * Previous experience in an IT Helpdesk role (2+ years) * Previous experience of managing and supporting Microsoft 365; including Entra ID, Exchange Online, Endpoint Manager Compliance centre * Previous experience of managing network hardware, such as firewalls, routers, switches, and access points preferred * Preferred vendor experience: Fortinet Unifi * Previous experience of public cloud preferred * Preferred public cloud: Microsoft Azure * Strong communicator * Ability to work well as part of a team * Ability to work to SLA rsquo;s * Works well under pressure * Previous experience using a CRM based system preferred * Ability to drive preferred, but not essential Please apply now for an immediate interview