Service desk analyst

Contract Service Desk Analyst (1st and 2nd line support) required an insurance business on an initial 6-month contract. This role will require on-site work in Central London 3 days per week, allowing WFH 2 days. There is also a possibility for extension or permanent progression in the future. This successful candidate will need to have good customer service skills as well as a good technical skillset as well. Candidates that have good client and customer centric experience is highly advantageous. Job specification: Act as a point of contact and log all incoming calls to the service desk. Ensure all issues are correctly logged, assigned, and resolved. Accurately record the information in the IT service management (ITSM) tool and maintain the Asset Register. Ensure that all tickets are assigned to the correct resolver team. Please apply now for immediate consideration and to find out more.