Senior it operations manager

Senior IT Operations Manager – £105K + 40% Bonus Excellent Benefits – Hybrid Overview: An excellent opportunity has arisen with our client, who are a market leading renewable energy organisation. We are seeking an experienced IT Operations Manager to lead business engagement to drive IT operational alignment with the respective business unit in support of their outcomes. This role will be responsible for the performance of a single global Service Desk, working to aligned process, a single set of KPIs and providing consistent, outstanding service globally. Role Responsibilities: Lead the IT Service Desk, liaising with internal and external bodies as required, driving continual service improvement Drive customer first mentality, focussed on service excellence through timely and accurate incident and request handling Lead the monitoring and management of performance metrics Accountable for implementing and executing policies, processes and procedures Provide leadership duties, managing individuals, teams, and overall performance of employees Act as senior point of escalation Accountable for operating within the agreed budget and contribution to the development of the overall IT Operations budget Support the development and delivery of strategic plans Essential Skills Experience: Significant experience in an operational management role with broad IT knowledge Experience in leading global teams and internal and external stakeholder management Working knowledge and experience of ITIL best practice and ITSM tooling, particularly relating to Service Desk operations Excellent organisation leadership skills with a strong ability to motivate, coach and mentor staff Strong understanding of what exceptional customer experience looks like and the ability to instil a customer centric culture into the operations teams Excellent verbal and written communications Experience in strategic planning within a fast-paced changing business Experience of working with business sponsors, stakeholders and third parties Package: Basic salary: £85K-£105K Hybrid – Weekly office visits to closest office (Locations in: Leeds, London, Northampton, Ipswich) and must be prepared to travel frequently to all sites Annual discretionary bonus – 20%-40% based on company performance Pension – employee contribution 5%, employer contribution 10% Private Health Care Life assurance Holiday – 25 days Professional Subscription Senior IT Operations Manager – £105K + 40% Bonus Excellent Benefits – Hybrid