Digital and it support

Job description About us at Hounslow We’d love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be. We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before. About our Commitment to Diversity and Inclusion We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in “Harness the Mix”. It s about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer. We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias. As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There’s space for you to tell us what you need within our application form. Our Benefits If you join us, you’ll have access to a range of employee benefits. Read more about these here. About The Role This is an exciting opportunity to be part of the Schools Digital and IT Team. Use of a car is desirable as this role is mainly based at school sites in Hounslow. In this role you’ll be primarily providing technical support to our school ICT systems across all Win10 desktops, laptops, Chromebooks, Apple and Android devices, Audio Visual equipment, printers and servers. You will have the opportunity to develop your skills in Office products including Office 365, Google workspace, Sophos antivirus, server management, Unifi Wi-Fi system, networking, web filtering, mobile device management, CCTV and telephony. About The Team You’ll Be Working In The Schools Digital and IT Team is a dedicated team within the IT department of Hounslow Council who specialise in IT solutions for education. From network security to full ICT support in the classrooms, the team is well placed to support the day to day bespoke requirements of all schools and our Adult Learning and Community centres. We support teachers and students in the classroom as well as working with the SLT team to work on improvement plans. You will be reporting to the Digital IT Team Leader and will also work with Senior Digital and IT colleagues. About You If the points below resonate with you, we’d love you to put in an application: 1. You will have a good understanding of the requirements and responsibilities of working within a school environment. 2. The candidate should be flexible with good communications skills, enthusiastic and able to work with a range of people as part of a team, but also independently. 3. You will have experience of working within an ICT environment, diagnosing and solving technical problems. 4. An understanding of networks, LAN, WAN and internet topologies and protocols is desirable. Read more about the work you’ll be doing in the Role Profile. Don’t meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can’t tick every box. At Hounslow, we realise the ‘perfect candidate’ doesn’t exist. So, if you can do most of what we’re looking for, go ahead and apply. You may be just the right candidate for the job or be perfect for one of our other roles! The key information you need about the role should be in the role profile, but if you have any further questions about the role, please contact: Email: [email protected] Telephone: 020 8583 4161 Interviews for this job will be held during week commencing 20th November 2023. (Please seek line manager approval before applying for this role as secondment.)