1st line technical support

Technical Support / 1st line Helpdesk Hours of work: Monday to Friday 9am to 5pm Location: Wickham area Salary: GBP24000- GBP26500 Plus, fantastic benefits which include the following: 28 days holidays (Successful candidate will get 1 additional day rsquo;s leave per year they are with the company) Private medical insurance (After probation) Company pension contributions (After probation) Dog friendly Smart casual dress code Onsite parking Free snacks and drinks, on site caf eacute; at subsidised rates Training and development options Promotion opportunities Dynamite Recruitment is working on partnership with a very well-established business who are based in the local area. Due to the growth plans out client is looking to recruit a 1st line Technical Support advisor to join their IT department. As 1st Line Technical Support / IT Helpdesk you will be responsible for Technical Support / 1st Line Helpdesk responsibilities include the following: Assisting clients with any technical issues that they have with their software. Answering calls and e-tickets from external clients to manage any IT related issues. Communicating with clients via email, chat and phone while documenting specific incident level detail within a ticketing system Developing and maintaining a knowledge base of the enquiries you are dealing with. Assisting the internal Customer Support team with technical enquiries that they encounter with clients. Assisting 2nd line technical support in troubleshooting and testing of a SaaS platform Liaising with software partners to ensure high level of service for our clients. The ideal Technical Support/ 1st line tech support person will have / be. Good customer service skills and experience Good technical support experience or a desire to want to develop within a technical support role Experience within Windows OS technical and software support. Advanced technical troubleshooting skills Knowledge of collaboration tools (inc. Slack, TeamViewer, Microsoft Teams etc) Knowledge of Microsoft Office 365 (mainly Excel Outlook) Knowledge of WordPress and HTML is an advantage but isn rsquo;t essential. To be considered please submit your CV asap. INDC