Contact referral officer mash

Contact Referral Officer (MASH) ** We are working in partnership with a Local Authority in the Croydon area who are looking to appoint a Contact Referral Officer to work within their MASH Service. Contract - 3-6 Month agency contract with a view to being extended on an ongoing basis. Working Hours - Full time position. (36 hours per week) Location ndash; CRO. (Hybrid 2/3 days in the office) Rate of Pay - GBP18.95+ per hour. (negotiable on experience) As a Contact Referral Officer, you will play a key role towards delivering these outcomes and providing a high-quality service to local residents. You will work closely alongside MASH Team Manager rsquo;s, Social Worker rsquo;s, Senior Early Help Navigator rsquo;s, and MASH partners. You will have a key role, being the first point of contact for professional referrers and residents with Croydon rsquo;s MASH. About the Role: Support the MASH transformation working alongside social workers, managers, and partners in embedding new approaches to MASH process and practice to ensure a timely, consistent, and high-quality service to the residents of Croydon. Process all enquiries, referrals, and service / information requests accurately and promptly highlight any urgent matters to the MASH Team Manager accordingly. Ensure the effective implementation and use of the Children rsquo;s Portal ensuring that the quality of information provided supports high quality referrals. Support the training of partners alongside colleagues in the MASH to enhance learning and support the continuous improvement of the MASH. Respond politely, efficiently, and sympathetically to enquiries from professional organisations, e.g., Health, Police, Education, Probation, and the Courts and from members of the public. To actively listen to assess and clarify the needs of the enquirer. Candidate Requirements: MASH Referrals. MASH Information Requests. Public Sector / Local Authority Experience. *We offer a market leading referral scheme of up to GBP250 so if you know of someone who may also be looking for an exciting career opportunity* To apply for this role please email (url removed) call Dane on (phone number removed)