Sales administrator

Experienced in Customer Service, Sales Support and Administration? Do you thrive in a fast-paced, fun and busy environment? Want to work alongside a small, friendly and supportive team? Get in touch today! The Role GBP23,000 - GBP24,000 Discretionary Annual Bonus Parking on-site Mon - Fri 09:00 AM - 17:00 PM Central Birmingham Main Responsibilities: Sales order processing Provide end to end sales support Handling customer queries (mainly via email) Follow up customer quotations Follow up for payments and customer confirmations Maintain and develop the existing customer database Liaising with external departments and suppliers in UK and Europe to ensure goods are shipped to deadline Coordination of shipments and deliveries Handling and responding promptly to customer enquiries via inbound calls and emails Accurately process customer orders and action amendments accordingly Provide updates to customers regarding progress of orders, any production, delivery, credit or other issues affecting the order Resolve and process required paperwork relating to any invoice, delivery or other queries raised by customers Provide admin support to field sales representatives with occasional attendance at tradeshows as required Attend training and to develop relevant knowledge and skillsWhat you will need? Sales Administration and Customer Service experience is essential Experience in Sales order processing is advantageous Ability to to learn lots of products Excellent attention to detail with accurate data entry skills are essential Strong communication and rapport building skills Ability and confidence to handle conflict and resolve problems arising to ensure delivery deadlines are met Knowledge and work experience with a ERP/ CRM system would be advantageous Excellent standard of English both written and spoken and Maths Worked as part of a small team Please get in touch today :) Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone