1st line it support technician

Join a well:established IT support agency as a 1st Line IT Support Technician to join their growing team. They have an extensive range of clients, mainly in the UK, and offer a complete IT solution. THE 1st LINE IT SUPPORT TECHNICIAN JOB: : You ll respond promptly to inbound support calls, logging incidents and accurately recording key information relating to the client, the nature of the incident and the urgency to meet SLA s. : In the workshop, you will prepare new devices and carry out repairs and upgrades. KEY SKILLS and EXPERIENCE : You must have a keen interest in IT, have worked in an MSP role or are currently working in a similar role. : You will have excellent customer service skills, including the ability to communicate confidently : GCSE grade A:C (or equivalent) in English and Maths : Have a full driving licence and car as they are located in a remote/peaceful part of the countryside. : It would be a bonus if you have any IT qualifications. SALARY and BENEFITS YOU LL RECEIVE AS 1ST LINE IT SUPPORT TECHNICIAN: : GBP 22,000 : GBP 26,000, dependent on experience : 20 days holiday + your birthday off + public holidays : Hybrid working once fully trained : Pension : Quarterly staff events : Company perk scheme (vouchers and discounts) : On:site parking. This is an excellent opportunity to develop a career in IT support. for this role as 1st Line IT Support Technician, please click apply online and upload an updated copy of your CV. All applicants must currently have the permanent right to work in the UK; visa applications will not be supported. Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.