Service support specialist heavy plant

Job title: Service Support Specialist (Heavy Plant) Job location: Larkfield (Aylesford, Kent) Salary: GBP40,000 - GBP45,000 Hours: 40 hours per week Monday - Friday 8am - 5pm Duration: Permanent Start date: Immediate Benefits: 25 days holidays - Plus Bank Holidays 3 x salary life insurance Client Summary: A well known, leading manufacturer of Heavy Plant and Compaction Machinery for use on soil, asphalt and refuse. Including, Asphalt Rollers, Single Drum Rollers, Pavers, Feeders, Planers and Stabilisers. Position Summary: Service Specialist providing all aspects of technical support for customers / dealers and colleagues. Working closely with the Service Controller and Service Manager a 3 - 6 month training period to be given to bring candidates up to speed on company products Duties include: * Providing technical support across a wide range of Heavy Plant and Light Equipment * Use of SAP systems to order and manage parts stock * Manage customer relationships in relation to - Service / Repair / Warranty queries. * Proactive use of Telematics / BOTIS System to manage ongoing service / maintenance packages. * Handle incoming technical calls to diagnose faults - working with Service Controller to resolve any issues * Working closely with the Service Controller to ensure timely In Field Product Support and eligibility for warranty repair work * Set up and continually update a knowledge database that is accessible by all in the Product Support office Person Profile/Experience: * Heavy Plant (Construction) Background - Ideally Former Plant Fitter / Service Controller * Good Technical Knowledge * Good Customer Service Skills - (Customer Facing) * IT Literate * SAP Experience (desirable but not essential) Contact Information: James Bell Email: (url removed)