Application support engineer

Application Support Engineer (2nd Line) Location: Woking (2 days in the Woking office, 3 days remote) Type: Full-time, Permanent Salary: Up to GBP35,000 DOE Pyramid are working with a growing fintech company in Woking, looking to add to their support team. This role offers the opportunity to be a part of a growing organization, contributing to the support and maintenance of bespoke software solutions for clients on a global scale. Responsibilities: * Collaborate with an established team of support engineers to provide second-line support for proprietary software applications. * Troubleshoot and resolve technical issues reported by clients, ensuring timely and effective solutions. * Utilize ticketing systems to manage and prioritize support requests, maintaining accurate and up-to-date records. * Execute SQL queries and analyse database structures to address and rectify data-related issues. * Communicate proactively with clients, offering clear explanations of technical solutions and updates on issue resolution progress. * Participate in continuous improvement efforts by identifying recurring issues and suggesting process enhancements. * Contribute to the development and maintenance of comprehensive support documentation. Requirements: * Prior experience in a support role, demonstrating a solid understanding of customer-centric support principles. * Proficiency in ticketing systems to effectively manage and track support requests throughout their lifecycle. * Strong knowledge of SQL, capable of querying databases and diagnosing data-related problems. * Hands-on experience in supporting software applications, ideally in a fintech or related industry. * Excellent communication skills, both written and verbal, enabling effective interaction with clients and internal teams. * Problem-solving aptitude and a proactive approach to troubleshooting technical issues. * Ability to work independently and collaboratively within a team environment. * Flexibility to adapt to changing priorities and handle multiple tasks simultaneously. Benefits: * Hybrid work model. * Competitive salary package, up to GBP35,000 depending on experience. * 25 days Off, in addition to bank holidays and your birthday off. * Access to life insurance coverage. * Private health care benefits. * Pension scheme. * Engage in staff socials