Order processing administration

Administrator Meyer Scott Ref: VR/08938 Location: St Ives Salary: GBP24,000 - GBP25,000 p.a. Our clients are a very progressive Plumbing Heating business who are looking to recruit a local candidate. The business has a small team of administrators, customer service staff and of course engineers who are out on the road. Below you will see a list of duties and it #39;s clear that you will likely be assisting across the board. Duties: Answering all telephone calls and being the first port of call for the business. Dealing with all emails and other enquiries in a timely manner. Raising quotes and invoicing customers promptly. Ordering parts for jobs as requested. Ensure all accepted quotes from customers are actioned. Dealing with all incoming customer queries. Checking social media, including Facebook, Google Business and tagging the business on all Social Media channels and responding to enquiries. Schedule engineer jobs on Tradify when customers call in to book work. Taking initial customer enquiries in line with the agreed process, escalating as appropriate to Office Manager and Directors. Booking jobs on Tradify, our CRM system. Reviewing and improving processes - we encourage you to share any ideas you may have. Returning calls in a timely manner. Assisting with generating revenue at all available opportunities, including such things as unaccepted quotes to maximize sales, making calls to customers and prospective agencies etc. Promote the company in a positive manner and be an advocate for the business. Assisting with other admin duties such as invoicing, chasing up payments and ordering parts for engineers. Assist as required with duties aligned to those for the business. Any other reasonable duties as specified by the company. Answering customer calls, queries and emails. Ensuring engineer jobs are accurately scheduled on Tradify in the correct geographical area in order to maximize work time and reduce travelling for engineers when taking the initial call. Work in a cohesive manner with colleagues to ensure all jobs are completed and all parts of the job are thoroughly checked to ensure accuracy. Key capabilities / Competencies: Competent with MS Office Flexible, driven and able to be a self-starter working independently. Experience (Preferred) Proven experience in a receptionist/helpdesk and administrative role. Proven experience in a fast-paced office environment. Used to no day being the same, having to think fast and use initiative. Suitable for someone who really enjoys everyday being different and busy. Industry experience would be advantageous although not compulsory as full training will be given.Hours: 8am - 5pm Monday to Friday. 30 minutes for lunch