Customer service assistant

Our client is a well-established company in the food industry based on the outskirts of Gloucester and are looking for a ambitious and enthusiastic Sales Customer Service assistant to join their sales department. As a Sales Customer sales assistant, you will play a crucial role in providing exceptional customer service, assisting with inquiries, orders and resolving any issues they may encounter.Your main duties will include: * Be the first point of contact for customers * Take inbound and outbound calls * Handle all incoming customer queries and questions * Provide the appropriate service and information to customers * Refer and direct clients to the relevant department * Resolve customer complaints * Provide quotations and check product availability * Ensure a level of customer satisfaction through excellent sales service * Manage point of sale processes * Follow company procedures and policies * Maintain accurate documentation and ensure all sales Administration is up to date Experience- * Proven working experience in Sales Admin or Customer Service * Basic understanding of sales principles and customer service practices * Proficiency in English * Solid communication and interpersonal skills * Customer service focus * Basic administration skills and IT skills * Excellent attention to detail * Strong organisational skills Package- * Competitive salary * Opportunities to progress and development * Employee discounts and perks * Free Parking Location- GL14 Salary- GBP24,000 - GBP26,000 DOE Full Time/Monday - Friday