Desktop support engineer

Desktop Support Engineer +6 months + +Onsite in Edinburgh +SC cleared role +Inside IR35 +GBP225 - GBP250 a day Skills: +2nd line support experience +Windows 10 Operating Systems +Active directory +DNS +SSCM +Cisco +++ Please note SC clearance is essential for this role +++ Supporting one of our clients based from the site in Edinburgh, resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. Primary role requirements: * Responsible for maintaining and promoting highest level of service to the client * Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient * Responsible for Incident ticket handling, escalation and problem diagnosis * Desktop / Laptop / VDI - build, configuration and deployment to end users * Assist with software installation / deployment ** Cover on TechBar Secondary role requirements: * Assisting the 3rd Line support teams with laptop, desktop and VDI terminals support tickets * Hardware installation / upgrade / break fix for desktop, laptop, and server * Smarthpone support * Assisting with customer projects * Create and update procedural documentation * Basic telephony support and cable patching * Provide second line operational support across a variety of platforms. * Initial investigation and reporting of network failures. Essential Skills and Qualifications: * Knowledge of Microsoft Windows 10 Operating Systems - Deployment, configuration, and support * Knowledge of Microsoft Office 2010 onwards * Working knowledge of Active Directory - Users and Computers * Have an understanding of DNS, DHCP * Working knowledge of Cisco AnyConnect VPN * RSA Secure Login administration * Proven and demonstrable software and hardware troubleshooting skills * Knowledge of Microsoft SCCM and OS / Application deployment * Good written communication: concise and accurate call logging, documentation and email correspondence * Able to work well as part of a team or independently If you #39;d like to discuss this role in more detail, please send your updated CV to (url removed) and I will get in touch