Job description:
Team Manager Leeds/Liverpool 35 hours per week / Hybrid Why would you join this company? Our client believe that people are at the heart of all they do, their values state that they succeed together, and it is this, that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not limited to: middot; Reward platform ndash; discounts for ov 800 retailers middot; 25 days holiday (rising with service plus option to purchase up to 5 extra days a year!) middot; Development, training, and professional qualifications Our client are looking to recruit an experienced Team Manager to join their Motor Claims team. Joining the company as a Team Manager means you will manage colleagues, handle allocated claims and ensure that all claims are handled in accordance with client requirements so experience in a similar role is essential. You will be responsible for the achievement of the team rsquo;s targets and operational measures, delivery of a quality service and client service compliance. What will your day look like: middot; Leading the Team middot; Take responsibility for establishing a high performance culture within their team middot; Motivate, innovate and build rapport middot; Take responsibility for own development, working under limited supervision middot; Be flexible in approach, determined and willing to work outside normal office hours where required Claims handling and team management middot; Review and allocate new claims, ensuring strategies are set and initial reserves are appropriate having regard to the value and complexity of the case (this responsibility may be delegated to suitable handlers under supervision where agreed with the Operations Manager) middot; Approve payments within their financial authority levels middot; Undertake reviews for files handled within their team to ensure individual team members attain the required quality standards middot; Ensure the team create and maintain accurate claims management system records middot; Identify the teams rsquo; training needs and recommend appropriate training solutions to meet performance requirements, drawing on the relevant expertise within the firm middot; Review files progressing to litigation and record reasons lessons learned Service Delivery and Compliance middot; Be competent and demonstrate leadership with all relevant IT (Microsoft), Case, BI, and the HR systems, contributing to projects including systems and process development middot; Drive continuous improvement in claims handling, ensuring adherence to client specific protocols, agreements and delivery of key performance indicators middot; Use appropriate systems to monitor staff performance, productivity, sickness and holidays middot; Hold regular 1-2-1s with staff to maximise performance and to acknowledge good performance middot; Manage unsatisfactory performance of individuals within the team, liaising with HR where appropriate middot; Assist in the completion of performance reviews in a fair, consistent and timely manner middot; Assist the Operations Manager in the assessment of the capacity of the team to ensure this is aligned with business objectives, strategy and priorities middot; Assist in the recruitment of claims handlers and support staff when requested middot; Undertake presentations to colleagues at various levels in a manner which is motivational and sets expectations for quality and performance standards middot; Ensure the team is kept up to date with internal and external developments, including leading regular team meetings middot; Ensure compliance with statutory and regulatory requirements middot; Actively support and promote the firms values and policies in a professional manner middot; Assist in internal and external audit Client Management middot; Assist with the preparation of client, team and sector analysis and statistics middot; Assist in bulk client file reviews to support policy year, pre-renewal or subject matter initiatives middot; Have excellent communication skills with an ability to engage with clients and effect manage change middot; Use client knowledge to aid opportunities for the business to extend services or cross sell Abilities And Knowledge: middot; Highly developed knowledge of processes, systems and procedures middot; Sound technical knowledge of Motor claims middot; Excellent analytical and problem solving skills middot; Excellent understanding of client protocols middot; Excellent understanding of lsquo;best practice rsquo; and contribute to its development middot; Ability to respond to changing client requirements middot; Excellent communication skills middot; Ability to utilise interpersonal skills to influence and negotiate middot; Ability to provide balanced feedback at individual level middot; Excellent organisational skills middot; Able to initiate and maintain business relationships middot; Shows commercial awareness in understanding of the market and industry middot; Demonstrates a passion for the business and their role middot; Demonstrates an understanding of business development strategies and a willingness to support Personal Effectiveness: middot; Team Commitment Encourages and supports others middot; Resilience: Supports others who are experiencing stress middot; Passion for Growth and Improvement: Delivers step change performance Improvement middot; Embracing Change: Identifies actions to deliver change. Business Focus: middot; Client Care: Works to add value for the client middot; Decision Making: Identifies options and proposals middot; Negotiation, Influence and Persuasion: Creates a calculated impact middot; Commercial Insight: Thinks and acts commercially Leadership: middot; Developing Others: Develops others potential middot; Planning Directing: Develops co-ordinated plans middot; Managing Performance: Takes appropriate action middot; Empowering with Accountability: Devolves Accountability A bit about our client: They are a global team of more than 6,500 professionals and growing, operating across the UK, Ireland, the US, Canada Bermuda. Specialising in professional services and technology firms, working in partnerships with leading insurance, which are highly regulated, global businesses. They are a multi award-winning specialist professional services and technology business. Delivering operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation change management. Company values: Our client is a community of outstanding people. They welcome different perspectives, support each other rsquo;s ambitions, and grow together. In a fast-changing business environment, they adapt and look ahead. They succeed because they are multi-talented: in the skills of our teams, specialisms, and sector expertise. Working together, they are greater than the sum of our parts
