Learning development manager hotel

Major Recruitment are looking for a Learning Development Manager to join an award winning hotel in Surrey. Our client is looking for a Learning Development Manager to coordinate, design deliver training activities to support retention development. Responsibilities for Learning Development Manager: Ensure every employee receives a formal induction Operate and deliver an in-house training programme to include induction, health safety compliance, duty management, software induction, customer service, personal presentation, revenue optimization and management development courses. Design and operate a scheme to embed cross department knowledge in front of house colleagues. Source, book and coordinate attendance of externally provided training Assist in the management of apprenticeships and distribution of levy funds Maintain records and provide reports relating to training, (re)qualifications, certificates and performance using the HR System Access People Ensure statutory qualifications are completed by relevant colleagues on a timely basis and evidence recorded as such Support managers and the HR team where learning interventions are required in cases of underperformance. Coordinate the appraisal process ensuring all colleagues partake in regular meetings and learning objectives are followed up Devise and implement a training plan for star performers at all level for their future development. Have the expertise in building performance service cultures such as Red Star or LHW or Forbes standards. High levels of engagement with acumen for on-the-job training and building a service culture. Experienced in conducting grooming audits, safety audits, training audits on service standards and similar evaluations. Experienced with the use of any LMS (Learning Management Systems) such as Flows, Lobster INK, Highfield, Tipsy, Oracle etc. Requirements: Experience working in a 4 or 5 star hotel with similar job role. Benefits: Salary of up to GBP45,000 per annum plus 10% bonus based on matrix. Complimentary club membership for you (gym, yoga, classes, swim, golf, tennis) on joining and for your partner after 1 year of service. Discounted hotel stays at GBP50 per night a friends and family rate of GBP80 p/n 50% discount for meals on duty 30% discount on food beverage off duty 20% discount on spa treatments 28 days #39; holiday increasing with service (includes public bank holidays) Birthday Breakfasts Anniversary stays at the hotel Contributory pension scheme Free parking INDKS #39;Major Recruitment act as an employment agency for permanent roles and an employment business for temporary opportunities