Clerical officer

Responsible for registering and triaging new patients to The Christie on the appropriate patient administration system including routine use of case note tracking system. Adhere to all written instructions on the proforma with regard to scheduling and booking of appointments. Responsible for the retrieval of outside notes and films and reports as requested. To contact patients by phone with regard to their appointments and to annotate in CWP. To book patients transport as per protocol and request interpreters as appropriate File all relevant paperwork into patient case notes appropriately. Print out and copy relevant paperwork that has been requested via the SARs team. Collate and disseminate all incoming and outgoing correspondence appropriately. To deal effectively with all telephone calls in conjunction with the cancellation and rebooking of patients treatments and appointments, and effectively communicate queries from patients, GPs, Hospices and other outside agencies. Develop positive and working relationships with managerial, non-clinical and clinical staff across the Trust Show compassion and understanding when exposed to destressing/emotional and unpleasant circumstances taking personal action/escalation to resolve patient issues concerns or complaints. Communicate sensitive information in a diplomatic manner with departments both internally and externally. Work flexibly on a rota as and when required Work independently at times General reception duties booking patients into clinics and outcoming appointments. Contribute to the training of new members of staff within a given area as required. Work with managers and administrative staff to review working practices, identify new improved ways of working, find solutions to problems and improve quality and range of services. Undertake general clerical tasks as delegated by the Clinical PAs and Clinical Administrators, to contribute to the smooth running of the team. Ensure that confidentiality is maintained at all times of all written, verbal and electronic information in line with the Trust policies; awareness of data protection and General Data Protection Regulations (GDPR).