Radiology clerical officer

MAIN RESPONSIBILITIES To be responsible for the reception of patients attending for radiological examinations. To use the computer systems (CRIS, Lorenzo, iFIT) to maintain and update patient and departmental records. To process appointment cancellations and ensure patients are re-listed to receive a further appointment as required.Requesting and receipt of health records as required using iFIT system.To provide assistance as rostered within the Radiology Booking Office (telephoning patients following departmental protocols with appointment reminders, pre-scanning information or informing patients if their appointment is to be cancelled at short notice, for example, in theevent of scanning equipment failure) Booking of ambulance transport and interpreters as required. To ensure prompt retrieval of referrals via the order-comms system. To deal with telephone calls and enquiries from wards, departments, medical practitioners, members of the public and other hospitals. To be responsible for the burning of imaging CDs and electronic transfer of images to external NHS Trusts. To retrieve and file referral cards in chronological order.To assist in the training of newer members of staff and, on occasion students, on work placement To work on a rota system in modalities as directed by the Reception Supervisor. To assist in stock control and inform Supervisor/Superintendent Radiographer of any requirements. To ensure good communications with all grades of staff whilst liaising with other departments. To ensure that all departmental safety policies procedures and fire regulations are observed.To report any hazards or potential hazards. INFECTION PREVENTION AND CONTROL You are personally responsible for ensuring that you protect yourself, patients, visitors and colleagues from the risks of infection associated with health care activities and the care environment. You must adhere to infection prevention and control policies at all times liaising with the infection control team and acting on any instructions given. You must attend regular infection prevention and control update training. You should at all times promote and demonstrate good practice for the prevention and control of infection. KNOWLEDGE AND SKILLS Must demonstrate good communication and interpersonal skills to be able to exchange information with patients who have a variety of barriers to understanding. EFFORT AND UNDERSTANDING To be able to deal with distressed patients when presenting at the receptions. To be able to work under pressure and to strict deadlines. To adapt and quickly respond to changes in departmental needs. To concentrate for frequent periods of time whilst entering and checking patient details on the computer. To use VDU equipment on a daily basis.