Gas and heating manager

Switched On London has an exciting opportunity for an experienced Gas Manager or Supervisor to join the team. Looking for a new challenge? Join Switched on London #39;s busy, fast-paced, and varied day to day role where you can provide excellent customer service skills and further develop and grow the Gas and Heating Team. The position is available immediately at our office based on Garratt Lane close to Earlsfield Station, SW18. Ideally the candidate lives within a 5-8 mile radius of Earlsfield. The Company has also achieved MCS approval for the install of Air Source Heat Pumps and future opportunities are available to install and maintain these future low carbon technologies within this role. The Role: * Basic salary: GBP55,000 - GBP65,000 per annum * Working Hours: Monday - Friday. 10 hours per day inc lunch * Managing the Gas and Heating Department, reporting to Directors. Main Responsibilities: * To provide excellent customer service to all Switched On London customers assisting existing Gas and Heating customers with their queries via phone, email, and text. * To manage the Gas and Heating teams diaries correctly ensuring they are geographically appropriate, and that they have the appropriate stock and information before any bookings are confirmed. * Successful hand over of pre-planned scope to field team members and manage the Gas and Heating field-based team in line with HR policies and procedures. * To ensure all Gas and Heating jobs are completed in a timely manner by the team, and to secure any ongoing work required by the customer converting into a job quickly and efficiently, thus reducing the number of complaints. * Procure correct parts for jobs at a competitive price time frame and manage stores stock in conjunction with procurement lead. * To work with the Directors/Office Manager to help resolve any complaints that arise within the Gas and Heating team. * Ensure that all quotes relayed to the customers are correct, followed up and converted into jobs where possible and be accountable for the life span of each Gas and Heating job from quote to completion/invoice. * To use the organisations IT systems including Commusoft and Zendesk as directed by the Directors. * Responsible for the up-to-date training of the Gas and Heating Team * To provide field technical assistance to team as required and attend job re-calls where technical assistance or training is identified. Requirements: * Experience of managing Gas and Heating Teams * Vast experience in servicing and breakdowns of gas boilers and appliances essential * ACS qualifications required: CCN1, CKR1, HTR1 and CENWAT or CEN1 and WAT1 * G3 Unvented Hot water Cylinders desirable * Full UK Driving Licence * Clean DBS * Experience with Commercial gas, Heat pumps, A/C and HIU #39;s desirable but not essential. Company Benefits: * Company vehicle, fuel and Company charge card * All parking and ULEZ paid by the company * Company Pension * Training provided and funded externally * 28 days annual leave, increasing annually. (inc BH) * Bonus Scheme * Wellness packages * Uniform * Opportunities of career development and progression * Regular social events