Customer service advisor

Job Title: Customer Service Advisor Location: Luton, Bedfordshire Salary: GBP23,000 Assignment: Permanent Hours: Full time, Monday to Friday, 9:00am-5:00pm, hybrid 2 days from home (After probation) About the role: Connect2Employment are recruiting for an Luton based organisation that are leaders in their field of supply of quality products. You will be at the forefront of dealing with customers and orders. Training and support is provided but you will need some of the following skills: Processing sales and sample orders for customers and sales teams Answering high-volume customer and account manager phone calls within 3 rings Responding to customer and account manager emails Providing information on changes to orders (vintages, shortages, delivery dates) Ensuring accurate entry of wines at the right price Managing order/delivery discrepancies, advising customers, and ensuring replacement stock as requested Processing collections and credits with investigation of correct reason codes Setting up and supporting customers for SwiftCloud online ordering Handling order and other queries Managing complaints and queries Creating ad-hoc reports for customer and sales teams using Excel Cube templates Following business processes for right-first-time delivery Understanding and minimizing mistakes in processes Undertaking special projects to improve department efficiency Manning the incoming email inbox, categorizing messages for team action Finalizing orders for each postcode deadline, ensuring electronic processing by logistics partner (LCB) Arranging special deliveries (same-day, booking in, reworks, non-standard requirements) Providing second-line support for customer delivery problems and failures Managing ongoing updates of customer delivery instructions and time windows Resolving discrepancies on orders with shortages or problems identified by LCB before and after dispatch Dealing with returns from LCB and receipting stock Holding stock on the system for approved customers through Paid or Unpaid reserves Processing national orders involving a third-party ordering system Entering, uploading, and managing customer special prices and discounts Managing customer portal pricing for e-procurement systems.Responsibilities Confident in speaking with customers, sales teams and our partner LCB to resolve any issues in way of email or a phone call. Care about the customer and giving them great service High levels of both accuracy and attention to detail Good communicator both verbal and written - excellent telephone manner Works well under pressure Numerate Team player who works well with others; both in their team and the wider company Able to manage their own workload and prioritise appropriately Problem solver Able to influence others and negotiate a solution Customer centric and strives to do their best for our customers Self-starter, able to use own initiative Embraces and demonstrates Company Values Take some responsibility for own development by highlighting any training or support needsAbout you GCSE passes in key subjects i.e. Maths, English highly numerate. Previous experience in customer service role Computer literate - proficient with Microsoft Outlook, Excel and Navision Experience of delivery functionsPlease apply as soon as possible as interviews are being offered on a rolling basis. Connect2Luton, part of Luton Borough Council Kent Commercial Services LLP, is an equal opportunities Employment Agency Business and positively encourages applications from all suitably qualified and eligible candidates