Product engineer

Call Systems Technology (CST) is an established leader in innovative communication technology. We provide pioneering on-site solutions including paging systems, two-way and digital mobile radio systems, critical alarms, staff paging, waiter-call systems, call button solutions and our Gen2 messaging and alarm monitoring software. Our solutions are found in 5-star hotel chains, investment banks, household-name retailers, super-yachts, football stadiums, global restaurant groups, universities, and many other industries and sites around the world. We are looking for a qualified Electrical/Electronic Engineer to act as the Subject Matter Expert for our products solutions, acting as the liaison between our Technical/R D Manager and the Production, Sales Marketing, and Operations departments. This person will become the Technical Manager #39;s proxy and will be the first point of contact for Production in the introduction of new products, improvements, changes in build or configuration, etc. This is a varied role which requires both deep electrical engineering knowledge as well as people-management experience, as the Product Engineer will also supervise the small Production Department. Responsibilities include: * Management and delivery of technical training and presentations for new releases * Assist the Technical Manager with all new software and hardware products to be operationally assessed as part of technical sign off procedure * Company liaison for the development of software applications. Product and systems testing in-house using software test tools in C# * Creation, delivery and control of technical documentation and procedures * Management and technical direction/investigation of supplier/manufacturer and internal technical non-conformance issues * Provide technical support/consultancy for Sales, Marketing, second-line Technical Support, Field Engineers and Production team * Monitor the technical skillset and knowledge of the Production Technicians, developing their knowledge where possible and arranging training when required * Work with Recruitment Manager to create relevant technical assessments for candidates; participate in recruitment process for technical staff Attributes: * Strong technical aptitude and ability to understand and manage installation process and test company products and systems * Demonstrated capability and experience to learn new practices quickly and efficiently * Leadership and vision in managing staff, projects, and initiatives * Commitment to high standards and a diverse workplace * Excels at operating in a fast-paced environment Experience: * At least 4 years in a similar role, with at least 2 years in a supervisory position * Understanding and hands-on capability of RF technology, paging systems, two-way radio systems and IT hardware/software solutions Professional Qualifications / Accreditations: * Minimum HND in Electronic Engineering (or equivalent) * Electrical awareness/qualification (ECS or above)