Customer service coordinator

Company - Leading manufacturing company. Location - West Bromwich Salary - GBP23-25K Hours - 8.30am-5pm Monday to Friday This is an excellent opportunity for an Administrator/ Coordinator with a minimum of 1-2 years office experience to join the team of a leading manufacturing company based in the West Bromwich area. Duties include: To provide a contact point for customer and colleague queries, following up delivery schedules, identifying products required by the customer and ensuring queries are dealt with in a proactive and timely manner Dealing with internal / external emails and telephone calls Provide a proactive approach to customer service, using the in-house management system and delivery-app to ensure efficient product tracking and liaison with site managers and buyers Liaising with Area Sales Managers, providing sales support Processing customer call off orders ordering additional items required Updating of CRM information to management system Generating paperwork for production requests delivery notes Building strong relationships at buyer site level To complete necessary paperwork maintain filing systems Requirements Minimum of 12 months administration/ customer services experience within a fast paced environment. Good knowledge of Microsoft Word, Excel and Outlook. Excellent telephone manner