Network support engineer

Our client has an exciting opportunity for a Network Support Engineer to join the team. Location: London Salary: GBP40,000-GBP50,000 + shift allowance of 17.5% Job Type/Hours: Full-time permanent with 24/7 shift rotation About The Company: Our client is a pioneering fintech firm recognised globally as a premier provider of cutting-edge fintech solutions spanning a diverse range of assets. From innovative liquidity solutions to bespoke in-house technology hubs and state-of-the-art online trading platforms, our client lead the industry with our comprehensive suite of offerings. Network Support Engineer ndash; The Role: As a Network Support Engineer, you will support our client #39;s network operation centre by providing technical support to their customer based on 24/7 basis. You will play a pivotal role in maintaining the stability and efficiency of our client #39;s network infrastructure. You will help to monitor network performance, troubleshoot issues, and ensure uninterrupted connectivity for our client and their customers. Network Support Engineer ndash; Key Responsibilities: - Identifying and resolving network incidents - Documenting processes and procedures - Collaborating with cross-functional teams to implement solutions and prevent future issues - Work on multiple ticket queues: incidents, changes, requests for change and service requests - Ensure the NOC Manager is kept informed of all service affecting incidents and appropriate - Monitor usage patterns and conduct ongoing trend analysis to track system load, usage, and responses, enabling proactive issue identification - Conduct diagnostic analyses of applications, networks, and related systems as needed - Deliver both on-site and remote technical support as necessary to ensure continuous monitoring - Assist in managing disaster recovery processes, offering support during incidents as directed by the incident manager - Adhere to all relevant legislation and codes of practice applicable to the role Network Support Engineer ndash; You: - 2+ years of experience in a NOC or similar environment - Proficiency in Cisco routers and switches preferred, with a minimum CCNA certification desirable - Ability in troubleshooting and maintaining Firewalls and/or Security Event management systems - Previous experience within a Linux work environment - Previous cloud experience, AWS preferred - Ability to prioritise own workload Network Support Engineer ndash; Benefits: - Performance-based bonus - Medical insurance coverage for employees and family members - Flexible working options - Employee wellness initiatives - Company lunch in the office - Life assurance 5 times annual salary - Regular company events To submit your CV for this exciting Network Support Engineer opportunity, please click lsquo;Apply rsquo; now