Technical service delivery manager

Technical Service Delivery Manager Chatham up to GBP45,000 pa This role, joining an international organisation specialising in Telecoms and Mobile Technology, offers the ability to work closely with major client-facing clients, ensuring service, quality and SLA #39;s are achieved. A background in IT, Telecoms, WiFi, Mobile Services, Engineering, Networking etc would be preferred. The role of Service Delivery Manager includes:- Developing the Service Plans for new projects, as well as upgrading existing clients Creating and maintaining all technical and non-technical documentation for the project Being responsible for all technical communications with the client Being responsible for ensuring any technical issues are managed and discussed with the client, to establish solutions and fixes Collaborating with the Key Account Manager for service issues and contract renewals Being responsible for the delivery of projects, on time and on budget To be considered for the role, you should have:- At least 3 years Customer Management experience, ideally with a technical role Experience of working and collaborating with multiple teams Experience of planning and prioritising your workload Relationship management skills