Customer service administrator

We are pleased to be recruiting for an experienced Customer Service Administrator to join our clients team on a permanent basis located in Cannock. As part of the Customer Service Team, the role will involve: * Managing responding to incoming calls, emails and online chat queries * Managing order portals ensuring all information is kept up to date * Developing product technical knowledge to ensure a high quality service is provided and all queries are dealt with in a timely manner Previous experience/skills required: * Customer service/account management experience * An excellent telephone manner with the ability to communicate clearly * Experience in handling technical/product related queries * A friendly and helpful attitude * Excellent IT skills including MS Office Working hours: * Monday to Thursday 08:30 -17:00 * Friday 08:30 - 16:45 Benefits: * 25 days holiday + bank holidays * Free parking * Private health care * Generous pension scheme * Staff purchase scheme * Life insurance