Senior property manager

My client is a residential developer based in Manchester City Centre, who are looking for a Senior Property Manager to strengthen their existing team. You will be working on the rapidly growing PRS and Co-living portiolio across the North-West, delivering an exceptional standard of customer service to both landlords and their tenants. Key Responsibilities * Management of the groups proprty portfolio allongside the property managers * Monitor and manage the financial performance of the portfolio, identify income ancillary opportunities * Responsible for the governance and standard of the portfolio including maintenance works and certification * Monitor sub-agent performance against SLA #39;s * Monitor contractor performance against SLA #39;s * Provide support for the property managers and relationship managers * Completion of portfolio performance and monthly board reports * Liaise with UK and Hong Kong based staff * To further develop and maintain excellent tenant relationships, ensuring that they receive the highest standards of service in relation to their needs and attend tenant meetings as applicable * Liaise with local authorities and utlity providers where necessary * Attending and hosting management meetings, taking minutes and circulating for action * Ensuring key management controls are upheld * Management and distribution of the Property Management inbox * Filter and facilitate maintenance requests as appropriate * Database and CRM management and reporting * Implementing and managing the arrears process * Identify and report areas of risk to include arreras, maintenance requests and other key risks associated with renting * Proatively identify and implement systems or process improvements Person Specification / Skills Requirements * ARLA Propertymark Level 3 * IT literate together with a working knowledge on Outlook and Excel * Ability to work within a team and on own initative within a pressurised environment * Demonstrating a proactive and positive attitude * Upholds and demonstrates highest level of customer service Benefits * Competitive salary * Holiday allowance * Pension contributions * Healthcare * Regular company social events