Dermatology booking coordinator

We are looking to recruit a highly motivated individual that is passionate about improving patient care and is interested in furthering their administrative career within the NHS. As a booking coordinator , you will join a dynamic dermatology team to support biopsy bookings for patients referred on suspected cancer pathway and also routine patients. The post holder will provide a professional service to all patients and their parents/guardians whilst supporting them throughout their pathway of care. The post holder will provide a comprehensive administrative service within Dermatology at Lewisham Hospital. This is a key post for ensuring minor surgery theatres are fully utilised and patient pathways are smooth and within cancer and routine targets. The post holder requires strong organisational skills, judgement skills and a high level of communication skills with a flexible and proactive approach. The post holder’s main duties and responsibilities include working closely with a multidisciplinary team to coordinate minor surgery bookings, results bookings and ensuring two theatres are fully utilised to optimum levels, cancel and reschedule minor surgery when necessary . The post holder will work within the administration team and will be expected to provide cross cover for other members of the team which will include secretarial duties. Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations: 1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development 2. Widening access (anchor institution) and employability 3. Improving the experience of staff with disability 4. Improving the EDI literacy and confidence of trust staff through training and development 5. Making equalities mainstream Co-ordinating and responsibility for patients on the waiting list for surgery within their designated specialty. Providing a primary point of contact between the multi-disciplinary team and their colleagues, patients and relatives. Schedule appointments, contacting patient offering them dates and agree with them the date of surgery. To use the 18 week Referral to Treatment guidance to manage the elective patient journey and develop expert knowledge of RTT. To use the national cancer guidance to manage the patient journey and develop knowledge of the pathway. To liaise with clinicians to ensure effective organisation and scheduling of theatre lists. To attend weekly PTL meetings with Service Manager or Assistant Service Manager ensuring theatre lists are booked to maximum capacity. This will involve proactively looking to fill late cancellations in order to maximise capacity and activity. To assist the Clinical Lead in monitoring and recording Surgeon annual leave and arranging cover where appropriate, ensuring relevant escalation to Service Manager in line with local leave booking policy where appropriate. Maintain a good understanding of the Trusts Access Policy and ensure that booking processes remain in line with the policy. To be responsible for anticipating potential breaches and escalating in good time to the Service Manager. This involves working with the Service Manager/Assistant Service Manager proactively to seek solutions to anticipate and avoid breaches. Be proactive in escalating where capacity limitations threaten target compliance and contribute to seeking ways to increase capacity. To undertake regular validation of waiting list. Liaise with Clinical Nurse Specialist / Registrar to ensure that specialist equipment is available where needed, and that theatre slots are utilised appropriately.