Customer relationship manager

Customer Relationship Manager We have a fantastic opportunity for an experienced Customer Relationship Manager with a E-commerce or Gambling / Gaming background to develop, implement and lead comprehensive customer retention strategies to increase lifetime value and loyalty. Key Responsibilities: * Develop and implement comprehensive customer retention strategies to increase lifetime value and loyalty. * Utilise Klaviyo and other marketing automation tools to create targeted email campaigns and workflows. * Manage companies text and push notification systems to engage customers and drive conversions. * Analyse customer data and feedback to identify trends and opportunities for improvement. * Collaborate with cross-functional teams to ensure seamless customer experiences across all touchpoints. * Monitor key performance metrics related to customer retention and provide regular reports to management. * Stay updated on industry trends and best practices in customer relationship management and digital marketing. Qualifications: * Strong Undergraduate degree at 2.1 or above * E-commerce or gambling background preferred but not essential * Proven experience in customer relationship management or a similar role. * Completely comfortable with Klaviyo * Strong analytical skills with the ability to interpret data and draw actionable insights. * Excellent communication and interpersonal skills. * Ability to multitask and prioritize in a fast-paced environment. * Experience with A/B testing and optimization techniques is a plus. * Knowledge of e-commerce and online marketing trends preferred. Benefits: * GBP40,000 - GBP45,000 salary * Chance to join a fast-growing company poised for hypergrowth * Hybrid working model * Regular socials and the chance to be part of a dynamic and passionate team * Opportunities for professional development and growth within the company. * Pension * Opportunity for equity (via EMI options)