It change coordinator

About Us Sharp Gaming is on an exciting journey and we need to add to our dynamic team of people so that we can continue to dominate the industry, delivering a seamless gaming experience that is a cut above the rest. We are part of the Betfred family which means that we have the investment to innovate, drive advanced, creative technologies forward and to build unrivalled gaming experiences, but we also keep our freedom and independence. As a team we work fast, aim high, are focused and ambitious. So, if you want to be part of something quite unique and drive the future of gaming, then it s to time to join Sharp Gaming. Job Purpose The IT Change Coordinator will work alongside the Change Manager and adhere to the Change Management Process and Service Transition Process gathering any additional information required to review a change for CAB. You will join a team who are responsible for the facilitation and governance of the Change Management process, including the analysis, QA and management of change requests within the Service Management toolset. Job Duties Effectively manage the end-to-end change lifecycle and identify process improvements where possible. Day to day management of change requests Identification and allocation of relevant change approvals Conducting and verifying post implementation reviews, investigating issues arising out of change implementation Reporting of change to both internal and customer management teams Production of Change Approval Board (CAB) and Forward Schedule of Change (FSC) reports and minutes Drive continuous improvements to the quality and efficiency of the change management process. Assist with the embedment of service transition across Sharp Gaming gathering appropriate documentation for a new service, agreeing warranty periods road map sessions. Knowledge, Skills and Experience Previous experience either as a Change Analyst or working to/within Change Control processes. An ITIL foundation V3/V4 preferable or similar Change Management course Experience using ITSM tool either Solarwinds, ServiceNow, Salesforce, Zendesk, etc. and experience working in an ITIL environment. Self-motivated, pro-active and can demonstrate initiative. Strong administration skills with high attention to detail. Customer focused and able to build relationships through effective communication across technical, project and process teams. Experience influencing internal and external stakeholders. Calm and measured approach to fulfilling process requirements whilst meeting tight and ever-changing deadlines. Intermediate MS Office 365 skills. What is in it for me? £22,000 - £30,000 per annum, depending on experience Flexi-time (start anywhere between 7am and 10am) Hybrid (2 days in the office and 3 days from home) Be Rewarded: Earn Extra Rewards: Unlock bonuses and incentives to enhance your income. Secure Your Future: Build a nest egg with monthly pension contribution, helping you prepare for the future. Family Support: Access enhanced Maternity Paternity Pay to help you prepare for new additions to your family. Refer and Earn: Cash-in on our Refer a Friend programme – we re always looking for exceptional individuals like you! Peace of Mind: Benefit from a death in service benefit, though we hope you ll never need it. Save Smart: Enjoy discounts and cashback offers from a diverse range of high-street and online retailers, saving on everyday essentials and indulgences. Get Recognised: Celebrate Longevity: Join our long-service recognition programme, honouring the dedication of our loyal team members throughout their careers. Peer and Manager Acknowledgment: Recognise and be recognised for your achievements, earning points redeemable with over 700 global retailers. Life s Milestones: Receive a gift to celebrate the birth of a baby, adoptions, and weddings, along with an extra day off for your wedding day. Feel Valued: Always Accessible Healthcare: Benefit from a 24/7 virtual GP service for you and your family, ensuring prompt health answers that fit your schedule. Prioritise Mental Wellbeing: Utilise an independent service to identify and receive mental health support, including face-to-face counselling and self-help resources. Financial Wellbeing: Optimise your budget with our financial wellbeing package, offering real-time earnings tracking and early access to earned pay to help support you with unexpected bills. Savings Made Easy: Set up salary-based savings and earn a 5% boost through our savings scheme. Personalised Financial Guidance: Access one-on-one support from an independent Financial Coach. Comprehensive Assistance: Confidentially address life challenges through our Employee Assistance Programme, covering childcare, family matters, relationships, addiction, legal issues, financial concerns and more. Holistic Wellbeing Tools: Explore a wide range of resources for physical, mental, nutritional, and financial wellbeing through our Wellbeing App. Eye Care Benefits: Enjoy complimentary eye tests and contributions towards single lens prescriptions for VDU users.