Lead it support engineer

Lead IT Support Engineer About us: We are a dynamic distribution business with a desire to look after our customers. There is never a dull moment, and we are aggressively investing in developing our IT infrastructure and Support Team. The role: As we move from a single to a multi-site operation, we are now seeking to add an experienced Lead IT Support Engineer to work seamlessly with IT peers, and provide guidance to empower our small IT Support Team to address technical issues and work alongside colleagues on projects. This is an exciting environment for someone with a desire to provide system stewardship in maintaining hardware, servers, networks, and IT systems—and to be ‘hands on’ in tackling technical issues—whilst minimising downtime through proactive IT management and maintenance. The role requires a positive hands on approach to ensure that the IT Support Team members deliver a quality service and exceed user satisfaction when responding to a wide range of internal software and hardware queries. The ideal candidate: As a successful candidate, you will be eager to transition into a lead position as part of our growing SME and to exhibit the foundations of strong leadership and people management skills. You will foster an outlook of growth and development for the IT Support Team members, and guide them to be proactive in providing solutions. Required Skills: Bachelor’s degree in IT or equivalent in a related field. Ability to foster growth in people management and leadership, demonstrating a commitment to developing and honing these essential capabilities. Microsoft dynamics GP, Cisco Routers and Firewall awareness (Firepower, standard switches - networking, ipv4, ipv6, vlans), MS Server Suite (especially exchange and server), Microsoft 365, good Security and AV understanding. Hours required: Typically, Monday-Friday, 9 am - 5:30 pm, with flexibility to provide out of hours and weekend hours as required. Over the last number of years Stephenson’s, an independent family business based in Stockport has expanded from a £12 to a £24+ million turnover company. We have been supplying the catering trade with equipment since 1868. If you are interested in to join Stephensons and help revolutionise IT - please click apply - No agencies please Job Types: Permanent, Full-time Salary: Up to £35,000.00 per year Benefits: Company pension Cycle to work scheme Employee discount Free parking On-site parking Schedule: 8 hour shift Monday to Friday Weekend availability Ability to commute/relocate: Stockport: reliably commute or plan to relocate before starting work (required) Education: A-Level or equivalent (preferred) Experience: Technical support: 2 years (required) Customer service: 1 year (preferred) Work authorisation: United Kingdom (required) Work Location: In person