1st line it support engineer

Here at MJ Quinn we currently have an exciting new opportunity for a  First Line IT Support Engineer to join the business. This position will be based at our Head Office in Knowsley, working Monday to Friday 8am - 4pm. Who are MJ Quinn MJ Quinn are an established national organisation, with contracts covering the length and breadth of the UK and Ireland. We have over 1500 workers delivering our services. We believe in creating great connections, with our customers, our people, and our world. About the role: Reporting to our IT Manager, as IT Support you will be the first point of contact for our userbase who are seeking advice, guidance, and assistance when they encounter difficulties using our technologies. Your role will also include: Providing day-to-day 1st line IT support to office staff and remote users and liaising with our IT partners as and when required. Logging and responding to requests raised by users using the ITSM ticketing system; coordinating with colleagues to ensure user tickets are responded to and resolved in a timely, efficient and professional manner. Administration of Active Directory and Windows Servers. Deployment of assets maintains software images and asset recording. Testing new services/patches within Dev Environment prior to release. Administer and Support the business Telephony services. Configuring new systems and updating configurations on the Windows platform. Full training and support will be given for this role Working 5pm-8pm on a rotational basis. Requirements: Experience of IT support. Good knowledge of Desktop operating systems and Microsoft Office 365 / Apps. Benefits: 33 days holiday Medicash Scheme Pension Scheme Gym Retail Discounts X2 Life Assurance Cycle to work scheme If your looking for a new challenge and want to join a dynamic company we want to hear for you! Job Types: Permanent, Full-time Salary: £22,000.00 per year Schedule: Monday to Friday Ability to commute/relocate: Prescot: reliably commute or plan to relocate before starting work (required) Education: GCSE or equivalent (required) Experience: Customer service: 1 year (preferred) Technical support: 1 year (required) Work Location: In person Reference ID: #HP