Group security tech support technician rochdale

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with over 60,000 colleagues and over 3,400 stores across several retail fascias in over 30 markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives. MAIN JOB PURPOSE Responsible to Group Security Tech Support Manager to assist in the security installation handover, ongoing maintenance of the physical and electronic security equipment within Group JD Sports Fashion plc premises, to the excellent standards required in order to protect the company from both internal and external threats. To assist in ensuring the smooth and effective operation of the Group JD Sports Fashion plc Security Tech Support Helpdesk and ensuring all equipment is functioning correctly. To offer an Electronic Security Tech support for all Group property locations ensuring they are adequately but cost effectively protected. KEY RESPONSIBILITIES To ensure the efficient running and operation of the Tech Support helpdesk. To monitor and deal with all emails and all telephone enquiries efficiently and effectively. To operate the out of hours, support service set up on cycled a rota with the tech team staff. To liaise with the Projects team to ensure that any snagging works from Handover are completed within a prompt timeframe. To ensure that the tech support inventory sheets held with certain contractors are kept up to date and the security used equipment is readily utilised within the store estate. To utilise the alarm panel, CCTV, and EAS remote access facility and software to make changes to these systems to minimise the number of engineer call outs. To ensure a service checklist is completed when a security system is being serviced by a contracted engineer. To ensure that all security equipment installed or changed out in any new, refurbished, or existing Company sites (and any other security installation project) are programmed with the correct company settings and configuration, and that they continue to function and transmit following handover. To liaise with security maintenance engineers attending Company sites to ensure all stores are reporting the correct information and any outstanding tasks, or works, are fully completed before the engineer leaves site. To ensure RT Ticket System and other relevant software is correctly utilised and when possible, all security maintenance works issues are completed within relevant timescales and not overdue. To ensure that any expenditure on additional security equipment is authorised appropriate management levels. To carry out any ad-hoc projects and/or complete any other tasks as may be requested from time to time by the Group Security Installations Tech Support Manager in line with current levels of responsibility. To operate total confidentiality with all information gained in respect of the company, its business or personal, and to ensure all confidential and other paperwork is properly secure and filed away as necessary. We know our employees work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits: Free parking Incremental Holiday Allowance Staff Discount On JD Group and other brands within the organisation Pension Scheme Personal development opportunities to learn and develop at work. Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don t hear back within two weeks of you applying, please consider your application to have been unsuccessful on this occasion Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager. Thank you again for your time.