Epos technical support

Epos Technical Support Full time hours working 9-5pm Monday to Friday with additional on call WFH. 22 Days holiday + Bank Holidays Job Brief: You will be working for one of Yorkshires best known Independent Merchant Services companies. This is a great opportunity to join our organisation in the role of Epos Technical Support. As part of our Technical Team, you will need to be confident, friendly and have excellent communication skills both written and verbal. Have a customer focused approach, working well within the team as well as individually. You will be extremely pro-active, self-motivated and be able to provide excellent customer service. The successful candidate will require a high level of efficiency and organisational skills in supporting a growing and very busy company offering a full range of Merchant services and EPOS solutions. Full clean driving license is essential as site visits and installations will be integral to the role. Key Responsibilities: Demonstration of our services to potential customers in person and remotely Building customised Epos systems in line with customer requirements 1st line Technical support to customers, via phone, email, and ticket system Troubleshooting Epos/ Technical issues Diagnosing and resolving faults remotely Providing timely and accurate customer feedback Configuration of hardware / software Installation on site Management of own diary to build and install projects within SLA’s Stock taking and reporting Stock ordering and management Requirements: · Previous experience within a customer facing role and a background/ understanding of ICRTouch Software · To have a good understanding of IT Network systems · Excellent communicator both with customers and within the business, during and after the Epos build/ product installation. · Proficient IT skills especially Word, Excel, Outlook · Work well under pressure · Flexible approach to work with the ability to cope with a busy growing business · Be a presentable, hands-on positive individual · To be proactive and customer focused. · Attention to detail and good problem-solving skills · Keep updated with procedural changes Package: Fulltime time role – immediate start available Salary £25-27,000 depending upon experience + additional on call allowance and bonus Use of Company Van Private Medical Insurance (after 6 months service) Death In service Cover Company Pension Scheme Plus, current additional company benefits and incentives. Please note that only applicants with the relevant experience will be considered Job Types: Full-time, Permanent Salary: £25,000.00-£27,000.00 per year Benefits: Company car Company pension On-site parking Private medical insurance Schedule: Monday to Friday Supplemental pay types: Performance bonus Quarterly bonus COVID-19 considerations:As per current government guidelines Work Location: In person Application deadline: 01/11/2023Expected start date: 01/12/2023