Senior technical support engineer

Don t Miss This Opportunity to Reshape the IT Support Industry and Redefine Your Future We re on a mission to find a standout Senior Technical Support Engineer - someone like you - to join a trailblazing team that s transforming the IT support industry. This innovative company is all about fostering a positive, collaborative atmosphere and they re waving goodbye to the traditional 1st, 2nd, and 3rd line support levels and are creating dynamic pods of extraordinary individuals. The outcome? Unbeatable resolution times and a next-level service experience for their customers. As a vital part of the team, you ll collaborate with other brilliant minds, sharing your expertise and learning from one another. It s all about creating an extraordinary support experience for their customers with their people enjoying every step of the journey too. This company is deeply committed to your professional growth, offering top-of-the-line training and development opportunities. You ll gain CompTIA+ and Microsoft certifications, staying ahead of the curve in the ever-evolving tech world. So, if you can work wonders with this tech stack, we need to talk. Microsoft 365 (Exchange Online, SharePoint Online, OneDrive, and Security) Windows Server (DNS, Active Directory, File Print, and Patch Management) Virtualization (VMWare, HyperV, and Azure) Backups (Veeam and Acronis) You ll play a vital role in ensuring seamless communication and transition of projects in to the support team and live client environments. Here s what we re looking for from you: Proven experience in a senior support role Ability to work across technologies which include; Windows Server, Cloud (Azure, AWS O365), Active Directory, Virtualisation, Exchange, and IT security networking Expertise in troubleshooting complex issues with a root-cause analysis mindset and acting as an escalation point for the team Helping to create technical documentation On-Site client visits and out of hours working may be required If you share a passion for tech and are ready to join a specialist team of highly skilled and experienced doers, here s what you can expect in return: Salary up to £40k depending on experience and technical skillset 23 days holiday + bank holidays Extra day leave for your birthday Additional leave following completion of 2 years tenure Cash health plan Hybrid working environment and flexible working hours We re looking forward to reviewing your application and learning more about you!