It support apprentice

IT SUPPORT APPRENTICE Ainscough Crane Hire have a rare opportunity to join our fantastic IT Support team at Head Office in Standish, Wigan. Benefits for an IT Support Apprentice Bi-Annual retention bonus Hybrid working (3 days office based, 2 days home based - 1 day will be given for college / qualification related work) 24 days annual leave plus an additional day at 2 years service and 5 years service and every 5 years after Holiday purchase, the option to buy an additional 5 days each year (via salary sacrifice) Group life assurance 3 x basic salary Pension 4% employer 5% employees Online access to payslips, book and view holidays and personal info Access to the Ainscough Advantage (People Value) benefits platform Staff forums run 3 times a year - have your voice heard Ainscough Crane Hire are the UKs leading crane company. Based across 30 locations, our dedicated team of experts are passionate about delivering projects on time, to budget and, most importantly, to the highest possible standard of safety. Our industry-recognised Make the Safe Choice ethos is at our core and underpins every single thing we do, from contract lifts and crane hire to specialist projects for customers. Our reputation as a market leader is not just a result of our expansive fleet and comprehensive network of locations across the UK, but is also derived from the workplace culture that allows our team to perform their duties with passion and pride. Job Purpose/Objectives of an IT Support Apprentice The IT Support Apprentice is a hands-on role of service delivery of the business facing IT support on a day-to-day basis; delivering IT first line support. Key Responsibilities of an IT Support Apprentice MS Office 365 administration End user desktop support End user application support Hardware Infrastructure support IT Helpdesk and Service management software Dimensions of the IT Support Apprentice Role Day-to-day IT first line support operations service delivery. Break-fix IT support across circa 800 staff and 30 locations Preventative maintenance Microsoft Office 365 administration (Teams, Office, SharePoint, OneDrive, Power BI) New user setup (Hardware, Software, System access) Leaver process Operating principles of the Role Work closely with the existing ACH teams, third party partners and other ACH functions as a first line contact for IT support services Build credibility with relevant business owners across ACH functions An ability to build credibility with business colleagues Person Specification Knowledge Experience of: MSOffice365 Windows 10 11 Laptop Desktop hardware Skills: Self-management of day-to-day tasks Capabilities to operate to structured methods and standards IT problem solving Task completion within a specific timeframe Working in a team Willing to learn and apply themselves Behaviours: Complimentary and consistent with ACH Vision Values Be comfortable working hands-on producing the outputs An ability to flex the style/message/delivery in recognition of the audience