Apprentice it support technician

About The Role Apprentice IT Support Technician Barnstaple (with a mix of office and home-based working) We are SEA. Engineered to protect. We protect what matters - our nations, our waters, our land, our cities, our people, our environment, our world. Join us. As a SEA Apprentice you will receive on the job and supported training to help you achieve your NVQ level 3 Information Communications Technician qualification, and support for the Comp TIA qualification, in addition to ongoing Mentor and Buddy support. All of this whilst you earn and learn! You will: Provide first line technical IT support to our end users. Be that friendly point of contact when requiring technical IT support. Build new IT hardware for new starters and maintain employees that join and leave the organization. Induct new starters into the business regarding their IT equipment. Develop a ride range of technical skills as you troubleshoot different aspects of our IT infrastructure. What you rsquo;ll be doing hellip; Ensuring that all communications to the IT helpdesk, phone calls, and emails are answered promptly and in a professional and courteous manner. Responding to requests for support by identifying, logging and categorising incidents Resolve issues at first contact using standard operating procedures and knowledge base. Troubleshooting and resolving basic technical issues Ensuring users are provided with regular updates, and progression is made in line with Service Level Agreements Ensuring that all actions and diagnostics performed are recorded accurately in the helpdesk management tool. Building, installation and configuration of computer / mobile hardware and software Maintaining new starters and leavers including inducting new starters into the businessWhat success looks like hellip; Inducting new employees into the business with regards to their IT equipment without issue. Being professional, approachable, and confident when tackling any first line IT support issue.We rsquo;d love to meet someone with hellip; Exceptional customer service skills, verbal / written communication, and telephone manner. Logical problem solver skills. The ability to work independently or as part of a team. Some experience working on an IT help desk. Experience working with 3rd party software/solution providers. Desktop support experience with familiarity around laptop and desktop builds running the latest versions of Microsoft Windows. Active Directory Administration (passwords, users, groups, permissions). Office 365 Administration (passwords, users, groups, permissions). Laptop / PC diagnostics, upgrade, and repair experience. A values driven approachWhat we offer Your work, your contribution, deserves to be recognised and rewarded. Have a look at our top benefits below and click here to see everything we can offer you here at SEA. Mentor and Buddy support All Staff Bonus, Hybrid/flexible working arrangements, Half day Fridays. Private medical health insurance Employee Assistance Program, Wellbeing centre, Canada Life GP and financial advice Electric vehicle charging points at all sites, Free on-site parking, Onsite showers and toiletries provision Join us and be part of something smaller - with 400 people in the UK and Canada - doing something bigger: protecting what matters. If you would like to know more, please give our Emerging Talent Team a call on (phone number removed) SEA