Job description:
About the role Role Summary To work as part of the Community Safety Team to provide a front line response on investigation and delivery of effective solutions, on issues such as anti-social behaviour, tenancy fraud, domestic violence, safeguarding, hate crimes and modern slavery. To support the Community Safety Team Leader in developing policy and good practice and to work with all staff to develop improved and consistent responses to community safety issues across TCH stock. Salary: GBP32,639-GBP37,931 Hours of work: 35 Contract: Permanent Probation Period: 6 Months Notice Period: 1 Month Who are we? Town and Country Housing are a housing association that covers Kent and Sussex, with our head office in Tunbridge Wells. We provide more than 10,000 homes in 15 local authority areas and became a subsidiary of the Peabody Group in 2019. We currently have over 300 employees based at various locations across Kent and promote hybrid working. Why Choose Us * Contributory pension scheme 4% to 10% matched contributions * Hybrid working * Free onsite car parking * Life assurance of 4x annual salary (Terms and Conditions apply) * 30 days annual leave in addition to bank holidays * Two volunteer days per year * Employee assistance programme (24/7 telephone advice, information portal face to face counselling sessions) * Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses * Extensive annual Staff Wellbeing programme * Enhanced maternity, paternity, and shared parental leave provision * Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.) * Annual flu vaccinations * Access to an extensive range of corporate discounts on shopping, travel days out * Social events, including lunchtime walking, rounders, festive Fridays * Travel loan What will you be doing? Role Specific Responsibilities Support the transformation of our business, taking advantage of technological advances to meet the changing needs of our customers and drive value and efficiency. Contribute to our digital inclusion strategy by supporting digital engagement with our customers and promoting opportunities to become digitally included. Provide advice, guidance and support to TCH staff in respect of community safety issues. Provide advice and assistance to staff and other partner agencies on policies and procedures to assist them in tackling cases of anti-social behaviour and nuisance. Carry out detailed investigations of incidents of alleged community safety matters, ensure customers receive appropriate advice and act as a professional witness when appropriate. Provide a respectful service for residents within TCH management area, who are experiencing alarm, distress and harassment as a consequence of anti-social behaviour. Interview victims, witnesses and perpetrators and formally record the outcome of the meetings. Produce statements to a standard acceptable for legal proceedings. Attend Problem Solving Groups, resident rsquo;s meetings, case conferences, multiagency meetings and other appropriate forums, representing the interests of TCH. Ensure all commitments and actions made are carried out following these forums. Liaise closely with the Police and other relevant agencies to ensure exchange of information, as well as attending local crime initiatives. Work closely with other services and statutory agencies involved in the support of victims and perpetrators, or the progression of enforcement activity. Investigate and progress cases of tenancy fraud. Research and report on recent legislative and regulatory changes and make recommendations on best practice. Promote equal opportunity and diversity communities and engender community cohesion. Prepare and present ASB cases at Court and apply for injunctions where applicable. Developing and communicating ASB policies and procedures. General To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible. Recognise, respect, and promote the different roles and diversity of individuals. To actively contribute towards the key performance indicators and professional standards. Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly. To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives. To participate in training, attend other meetings, and staff events as required. Be an effective member of your team, presenting a positive impression of your section and the Group. Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements. Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately. Maintain awareness of budget requirements and value for money while delivering your role. Consider and highlight any risk to the organisation or individuals whilst delivering your role. Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly. This role may involve visiting other offices and stock and you may be required to have your own car and full driving licence. This job description is a guide to the nature of the work required. It is not comprehensive, and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected. About You Education Qualifications Educated to GCSE Level of education with maths and English. Level 3 Housing Management Qualification ndash; or ability to study towards (Desirable). Training on community safety and anti-social behaviour or a willingness to receive training. Key Skills Competencies Experience of dealing with a range of community safety issues including but not limited to ASB, Safeguarding and Domestic Abuse. Knowledge of investigating community safety issues. Experience of delivering solutions and resolving reports of community safety issues, including legal and non legal remedies. Experience of working in partnership with multi-agency environments to proactively tackle anti-social behaviour. A good understanding of safeguarding issues and practical experience of dealing with safeguarding concerns. Knowledge of housing and anti-social behaviour legislation and regulatory standards. Experience of presenting or training groups of people. Experience of co-ordinating and delivering projects. Previous experience of working within social housing. Experience of using a CRM system. Behaviours Planning and organising. Personal impact. Customer care. Communication. Team work. Using technology. Problem solving. Resilience. Assertive. Strategic thinking. Results driven. External Applications Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications. Please note: As an employer, Town Country Housing does not provide sponsorship as a licensed UK employer. Key dates Applications Close: Wednesday, 8 May 2024 Interview Date: Tuesday, 14 May 2024
