Employment support specialist

Employment Support Specialist Nottingham GBP26,000-GBP28,000p.a. depending on experience Fixed Term Contract to end of November 2024 * Are you passionate about making a difference and helping others achieve their full potential? * Are you self-motivated with a track record of delivering excellent customer service? * Do you want to work for an organisation that puts the customer at the heart of everything they do? The Company: ER Recruitment is proud to be working with our client, a well-known business support organisation based in the East Midlands who are looking for an Employment Support Specialist to join their Employment Services department, where you will play a key role in helping people with health and wellbeing barriers find, enter and sustain paid work. Role Responsibilities of the Employment Support Specialist: * Carry out initial engagement activity within contract timescales and ensuring each new participant is sign-posted to appropriate support. * Liaise with referral partners to ensure a warm handover and positive on-boarding of participants. * Conduct timely in work support calls or visits, providing ongoing IAG and signposting for participants and businesses to ensure roles are sustainable. * Create and maintain in-work action plans, acting as an intermediary for external support partners, businesses, and participants to ensure a quality of service reflected in the action plan. * Facilitate learning and development solutions with external partners. * Facilitate support interventions from primary care and/or VCS partners. * Keep an up-to-date record of outcomes and use MI systems to produce weekly performance data for managers to accurately forecast performance. * Deal with enquiries from participants and businesses regarding service offer, making effective internal referrals as appropriate. * Call employers to gain information on recruitment needs to support programme delivery. * Track participant progress during and after programme end for cross-referral purposes. * Ensuring all Job start and job outcome information is recorded correctly. * Assist with events, exhibitions and open days as and when required. * Support the department administratively where required including drafting correspondence, producing reports and data, taking minutes, scanning, filing etc. * Provide office cover as and when needed to support the safe and effective running of the building. About You as the Employment Specialist: * Full UK Drivers licence is essential. * Experience/understanding of working with people who have physical and mental health conditions * IAG awareness training * A can-do, upbeat and energetic attitude. * Excellent local knowledge of support services and employment opportunities. * Able to show compassion and build rapport with participants. * Passionate about helping people to achieve their potential. * Be dependable, reliable, trustworthy and capable of exercising diplomacy. Additional Benefits: *25 days holiday plus bank holidays (pro rata) and your Birthday off each year *8% non-contributory pension scheme *Life assurance (death in service support scheme) for your beneficiaries *2 CSR days to take per year (volunteering activity) *Access to tax-free childcare and Bike2Work schemes *Wellbeing support including access to Westfield Health plan, Mental Health First Aiders, self-help toolkits, discounts and more *Tax free 45p per business mile for cars (up to 10,000 miles per year) Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise. While we aim to get back to all applicants, if you do not receive a response within 7 working days then unfortunately your application has been unsuccessful on this occasion. We are here to help with your career so please send a copy of your CV to us. If you know of anyone else who is looking for their next opportunity, please feel free to refer them to us or pass on our details. We look forward to hearing from you