Service desk analyst

IT Service Desk Analyst Are you an IT Service Desk Analyst looking for a new challenge? Are you seeking a permanent IT opportunity offering excellent training? In this exciting IT support role working for a leading global law firm, you will be responsible for providing 1st line support for all technology systems. Are you looking for a great work/life balance? Hybrid working is on offer at this forward-thinking firm, offering you the chance to work from home 2 days per week! Your responsibilities: Being the first point of call for all IT-related support and providing remote technical support for computer applications and hardware: * Office 365 * Microsoft Teams * Windows 10 * Active Directory * Exchange * iManage Your skills: * 1 ndash; 3 years rsquo; experience within an IT Service Desk or phone-based customer service role * Excellent troubleshooting skills, with a demonstrable knowledge of hardware such as laptops and mobiles. * Excellent communication skills and a good understanding of working in a high pressure environment. Monday to Friday, 9.30am-5.30pm shift If this sounds of interest, hit APPLY now