Support analyst it engineer it support

Support Analyst/IT Engineer/IT Support We are an IT Solutions provider, primarily focused on remote management and support of customer rsquo;s IT infrastructure. Seeking a Support Analyst/IT Engineer to work from our offices based in northwest London on Permanent basis. The successful candidate will be expected to provide remote and on-site support to client base of varied market sectors working with a team of support engineers. You will be expected to travel using own transport when visiting customer locations. Costs will be fully reimbursed. Fluent working knowledge of Microsoft Technologies with English verbal and written communication skills are essential. Technical Skills Required: bull; Current Working knowledge of Cloud Technologies and Solutions (Microsoft 365, Google Workspace) and associated applications (AWS, Azure, MS Teams, SharePoint, OneDrive etc.) bull; Cloud Backup (Acronis, Veeam etc.) bull; Virtual Environments (VMWARE, Hyper-V, VirtualBox) bull; Microsoft Windows Desktop OS Microsoft Office (All versions) bull; MAC OS Linux bull; Working knowledge of Smart Phones (iOS/Android) bull; Proven knowledge of Firewall configurations, support and troubleshooting bull; Proven knowledge and troubleshooting of Microsoft Windows Servers, Active Directory Group Policies bull; Proven knowledge and troubleshooting of Microsoft SQL Server bull; Proven knowledge and troubleshooting of Microsoft Exchange Server bull; Networking, TCP/IP, Printer, Desktop, Laptop and Server Hardware troubleshooting bull; Upgrades, Disk Imaging and Data Migration bull; Broadband Technologies bull; VOIP Technologies bull; Professional Certifications such as CCNA, CCNE, MCSE, MCP, MSDST, MCITP are desirable Required for this role are: bull; Considerable B2B customer service experience in a support based role bull; Documentation skills bull; An interest in emerging technologies bull; Good administration skills bull; Technical fault finding by analysis bull; Good organisational skills bull; Pleasant telephone manner bull; Project management skills would be an advantage Needs to be: bull; Customer focused bull; Able to work well in a team environment with flexible approach to working hours bull; Proactive and positive attitude with taking ownership of problems bull; Smartly dressed and attentive to detail No Agencies please