Customer service representative

What you need to know about the role As a Customer Services Representative you will be required to develop a deep understanding of our customers rsquo; needs while developing strong relationships with those customers. You will be the principle point of contact liaising on a regular basis ensuring our customer needs are delivered beyond their expectations through operational excellence and putting customer service first. The main purpose of the Customer Services Representatives role is to be the key interface between the customers and the internal organisation on all daily operational matters in order to maximise customer satisfaction. What we need to know about you This is an exciting opportunity for applicants with a good general education and experience in a customer facing role. You should have effective communication skills, both written and verbal and be able to establish and build effective relationships and customer intimacy. Negotiation skills and business acumen would be advantageous. What we can offer you We know our employees are our greatest asset and alongside the great benefits packages we offer, we continue to invest in their careers by providing a huge range of training and development opportunities. Whatever your stage in life, you #39;ll find a range of benefits to complement your work-life balance. The benefits you #39;ll enjoy include: * Defined contribution company pension scheme * 35 days annual leave (including bank holidays) * Life Assurance * A comprehensive Company sick pay scheme * Health Cash Plan via our partnership with Simplyhealth * Employee Assistance Programme * Standby and call-out payments * Family friendly benefits including maternity, paternity and adoption leave What you need to know about us Here at British Steel we rsquo;re undertaking the biggest transformation in our history ndash; and you could play a vital role. Our new owners have invested GBP330 million in just 3 years to improve our operations. And further major investments are planned as we focus on building a clean, green and sustainable future for British Steel. People are at the heart of our exciting plans and we rsquo;re looking for more talented colleagues to drive our journey to net zero. Are you up for the challenge? Apply now