Technical support analyst field based

Technical Support ndash; Field based | GBP28,000 - GBP32,000 | EdTech | Remote We are looking for a Support Technician to join our client rsquo;s award-winning EdTech company to provide technical support technology rollouts and delivering great service to customers across the South West. Your primary duty will be delivering service roll outs and working with a range of technical and non-technical customers, so you rsquo;ll have a friendly communicative approach that works for both. You rsquo;ll be provided with a vehicle to perform the role. Key responsibilities: Provide IT services for multiple levels of clients Manage phone calls, emails and communication with all levels Delivering high levels of customer experience for IT solutions Manage customer expectations professionally and honestly Effective and accurate management of incidents within the CRMWhat we rsquo;re looking for: 2 or more years of experience of a similar role in IT Windows experience with working experience in alternative tech such as iOS, MacOS, ChromeOS Working knowledge of supporting virtualization technologies i.e VMware or Hyper-V. TCP/IP, DNS, DHCP, VPN, VLAN. Azure Cloud Services and Microsoft Active Directory. Mobile Device Management [IBM Mass360, Sophos Mobile Control, VMWare Airwatch, Microsoft Intune] Backup software (Arcserve, Veeam)What rsquo;s on offer: Starting basic salary of GBP28,000 - GBP32,000. Company Vehicle Family friendly and inclusive environment Work with global thought leaders and grow your career in an ambitious and dynamic environment