Sales office manager

Extensive yet organic business growth necessitates this expanding FMCG business to seek a Sales Office Manager for their site in Birmingham. Applicants need to be confident with the ability to multi-task and have previous experience in a busy telephone sales environment. You will process sales orders from emails, telephone, and customer portals; communicating with customers and inter-company departments to deliver a smooth and time driven service while offering an exceptional customer journey and experience. Key Responsibilities: Hands on Management of sales orders and credit notes on K8 ERP system Maintaining contact with existing customers for regular replenishment stock orders, ensuring 100% OTIF vendor partner score. Handling telephone calls, Teams conferences and live-chat queries with customers. Liaising with the supply chain department for back-orders/ out of stocks. Support and develop new business development with potential new customers. Key Skills and Experience: Good understanding of Microsoft Office applications. Knowledge of K8 software (KCS). Excellent interpersonal skills - effective communicator both verbal and written. Ability to prioritize, manage and multitask with a pro-active hands-on approach. If you have the skills and experience to succeed in this fast-paced role then Bis Henderson Recruitment would be keen to hear from you. Apply today! Processing Your Data Bis Henderson Recruitment is a leading provider of recruitment, interim management and consultancy services to the supply chain and logistics industry. Should you respond to this advertisement we may store your CV and contact details and will process this data for recruitment purposes only. Should we process your data, then we will always tell you that we are doing so. Please visit our website to read our Privacy Policy in full, in this Policy you will find information about our compliance with the UK General Data Protection Regulations. All applicants must have an unrestricted right to work in the UK as our client will not support visa sponsorship for this role