Technical event producer

About The Role Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Event Producer to be a key part of our London team, representing proAV, taking full responsibility for supporting event technology in the auditorium, multi-purpose rooms and at offsite venues. One of many openings available at proAV (who have over 500 team members globally), this position is based within our end user rsquo;s organisation who continue to invest in state-of-the-art technologies, services, and training. This is an exciting opportunity for an exceptional, experienced Event Producer to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities: * Accountable for event technology support in auditoria and multi-purpose rooms and at offsite venues * Plan, implement, support and report on event technology and associated labour to ensure successful delivery of requirements * Provide technical direction of equipment and show cues to ensure high caliber delivery * Must have a high knowledge and understanding of event technology and how it works * Be an ambassador of proAV making sure that overall standards are kept high * Effective communication skills to ensure proper guidance and end-user support; partner with stakeholders and event planners, marketing and communications staff to develop effective technical solutions to achieve requirements * Participate in client briefings to establish requirement, provide cost estimates and recommend technical solutions to achieve requirements * Liaise with specialist external suppliers to meet SLA requirements, ensuring focus on accountability and customer service * Document full technical direction, pro-forma and run to show for events managed * Undertake full event pre-testing * Take ownership of any problems that may arise during live events (including non-technical issues) and escalate to appropriate service providers; track to resolution, ensure client is kept fully informed * Ensure that incident management process is followed so that faults, failures and equipment maintenance is captured and resolved * Set, maintain and continuously optimize event standards, securing best practices from internal service base and external industry trends About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you rsquo;re in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry rsquo;s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients rsquo; business-critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other rsquo;s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply