Work place computing analyst

At Tarmac, lsquo;who you are rsquo; matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer. We are currently looking for an ambitious and enthusiastic Work Place Computing Analyst to join our IT team based in Solihull. The role is hybrid working. The role ensures the delivery of consistent, appropriate, secure, cost-effective and high quality WPC services to the Business. It also provides technical input and analysis to support WPC asset lifecycle including hardware, software, mobile devices, licences, warranties etc from acquisition to disposal. In addition, it provides technical expertise in the WPC landscape including research and development of Standard Operation Environments (SOE), operating systems, client hardware and software versioning. Main ResponsibilitiesMain responsibilities In this role you #39;ll: Work as a Subject Matter Expert for relevant WPC scope on business projects in line with business strategy having deep technical knowledge. Build solutions that comply right first time by design; possesses basic understanding of GDPR, SOx and GISP Provide expert second-line support to IT users in line with agreed SLAs Investigate incidents and identifies and mobilises resources required to aid resolution, escalates SLA breaches Act as a Subject Matter Expert in the Change Management process Provide vendor liaison to support service delivery to agreed SLAs Support the incident root cause analysis process Support continuous process improvement Ensure compliance with Internal Control processes and proceduresThe Ideal CandidateTo be successful in this role you #39;ll need: To be educated to degree standard or able to demonstrate appropriate significant and relevant experience in a similar role ITIL certified/trained To be accredited by relevant software/hardware vendors (where available) To be an effective communicator to both technical and non-technical audiences To support innovative thinking Developed analysis and problem solving skills Experience of WPC Lifecycle asset management To be results focussed on successful outcomes To be resilient with the ability to overcome challenges and obstacles to succeed To be persuasive ndash; urge, influence and convince others. To be methodical ndash; orderly in action, thought and expression. To be flexible and be able to adapt to situations and people as required. To be supportive, give encouragement and help others. A positive can do attitude Why UsWe offer an extensive range of career development opportunities and industry-leading rewards, incentives and benefits: Bonus scheme Enhanced holiday entitlement Contributory pension scheme Access to the Tarmac Reward website with discounts on retailers, holidays, etc. Access to our Employee Assistance helpline for free and confidential advice Access to join our Employee Communities (employee networks) we currently have nine communities inc. (REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents Carers, Ability, Wellbeing, Female Voice, and Menopause Training and development opportunitiesInterested? Why not click here to find out more? Go on hellip; are you ready to build your future?