Housing compliants admin support officer

Client Local Authority in Ealing Job Title Housing Compliants Admin Support Officer Pay Rate GBP18.04 an hour PAYE Hours 35 hours Mon to Fri (09:00:AM - 05:00:PM) Duration 3 Month Contract Location This will be a hybrid role working 2-3 days in the office(Perceval House,Ealing). Description Your primary duties are to: * Acknowledge and respond to customer complaints within the agreed service level agreements * Investigate and resolve customer complaints promptly and proactively, ensuring the written response addresses all of the issues raised * Communicate with customers over the phone, email and our customer portal * Liaise with key stakeholders to progress the customer complaints * If appropriate, calculate redress and compensation in line with the enact policies * Maintain databases and spreadsheets Candidates with letter writing experience and working knowledge of the repairs modules in Open Housing Management System (OHMS) will be at a distinct advantage. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website