Packing and dispatch team leader

JB308: Packing and Dispatch Team Leader Location: Cambridge Salary: GBP30,000 - GBP35,000 DOE Overview: First Military Recruitment are currently seeking a Packing and Dispatch Team Leader on behalf of one of our clients. This role is responsible for managing an allocated team of Packaging and Dispatch Technicians/Operations Technicians. Acting as a role model, this will include all aspects of team management, including ensuring the quality and on time in-full delivery of assigned products to meet demand requirements. Our client encourages applications from ex-military personnel however all candidates will be given due consideration. Duties and Responsibilities for the Packing and Dispatch Team Leader: Ensure a team tier meeting is performed at the start and end of every day, with key issues and actions clearly identified and prioritised. Coordinate actions raised from tier meetings and ensure they are closed out effectively. Review outstanding work with respect to stock shortfalls/customer demand and prioritise activities of the team and assign duties. Liaise with Customer Services to ensure customer orders are fulfilled, prepared and dispatched on time. Identify and investigate root causes of performance variation, and propose improvements / resolutions, to ensure continuity of quality at all times, following change control requirements defined in quality systems. Role-model company values, leading by example with a safety-first approach and constantly challenge to improve processes. Raise improvements / non-conforming material incidents, carry out investigations / root cause analysis and implement corrections and corrective actions. Plan the onboarding and ongoing training of new starters. Undertake the upskilling of all team members to optimise team efficiency and drive engagement. Monitor and ensure replacement of kit assembly and dispatch components and consumables. Deputise for kit assembly and dispatch management when required to ensure output and performance. Be accountable for kit assembly and dispatch quality output on-time and in-full. Conduct return-to-work and absence review meetings. Conduct performance reviews and goal and development plan activities. Have responsibility for hiring into the team. Oversee and ensure the maintenance of cleanliness and organisation of the kit assembly and dispatch areas, bench areas and fridge / freezers. Feedback regularly on team progress and write update reports as required. Write and update SOPs, BMRs and other required documentation. Plan and lead housekeeping, safety and compliance GEMBA. To adhere to procedures documented in the quality management system and to ensure that non-compliances are reported in a timely manner using approved procedures. Undertake additional compliance training to further support the department and ongoing development programmes. To report any safety related or other issues arising to the Supervisor of Packaging, Procurement and Dispatch, including the completion of relevant documentation. Resolve independently when trained and able to do so. To complete any other tasks as commensurate with the level and nature of the post as delegated by the Supervisor of Packaging, Procurement and Dispatch. Skills and Qualifications for the Packing and Dispatch Team Leader: More than 12 months experience in a manufacturing or operations environment, or equivalent. Demonstrated good understanding and experience of applicable quality and regulatory requirements e.g. ISO:9001/ISO:13485, 21CFR820, Dangerous Goods Shipping. Good teamwork and interpersonal skills; with the ability to lead, train and support others. Proactive and independent, with a high level of autonomy and initiative. Attention to detail and a systematic approach. Hands on approach and flexible attitude to daily work / responsibilities, ability to lead by example. A calm approach and ability to act promptly when responding to production critical troubleshooting. High level of competency with MS Office (Word, Excel). Experience of training others. Desirable for the Packing and Dispatch Team Leader: A-Levels or equivalent qualification in a science related discipline. Sage 200 experience, or equivalent. Supervisory experience. Benefits for the Packing and Dispatch Team Leader: Competitive salary. Pension Scheme (10% non-contributory). Private Health Insurance. Private Dental Insurance. Group Income Protection. Group Life Assurance. 25 days holiday plus UK bank holidays. High Street Discount Scheme. Location: Cambridge Salary: GBP30,000 - GBP35,000 DOE