Breakdowns manager

EY281 Breakdowns Manager (Chiller Bias) Location: Andover, Hampshire Salary: GBP40,000 - GBP45,000 per annum DOE Monday to Friday Overview: First Military Recruitment are currently supporting our client in the search for a Breakdowns Manager. You will be joining a well established and expanding business within the HVAC industry. Our client stock a full range of Chillers, Boilers, Heaters, Air Conditioners, Air Purifiers and Dehumidifiers. Our client manufacture their containerised Boilers and also service and maintain their hire fleet, delivering pristine hire equipment to customers across the country. Our client is keen to offer opportunities to Ex-Military personnel, but all applications will be considered. Duties and Responsibilities: To action the calls into the breakdowns in box ndash; triage the calls and deploy the correct staff To manage all calls into the service system To update the planner for labour resource To order parts for the repairs / service jobs To be responsible for logging all of the breakdowns in the email box and called directly into the office in our service system To communicate with the customers to triage the issues and try to resolve over the phone To book the works in the resource planner ndash; to discuss with the engineer the nature of the call Despatch them to site through the internal system with correct admin and parts To confirm with the engineer when the works are completed and obtain all of the paperwork ,parts used and photographs Update the customer once completed Update both the resource planner and the service system Action weekly reports to the line manager to look for trends for service breakdowns, parts failures and engineer issues Skills and Qualifications: Computer literate System centric Ability to work in a fast paced environment Need to be used to handling difficult customers Previous service planning would be advantageous Engineering knowledge would be essential ndash; Commercial Boilers and Chillers Time served as an engineer within the hire industry would be an advantage