Front office coordinator

The Front Office Coordinator is responsible for overall front desk activities, providing in-person customer support, and triaging and responding to workplace inquiries via JIRA and Slack. Reception: Greet office visitors and ensure they are properly checked in (i.e. Visitor Lanyards) Proactively provide resources to office visitors connecting them with WIFI info, offering refreshments, answering questions, and arranging transportation for candidates after their interviews Work with Corporate Security to plan for arrival and smooth check-in experiences for VIP and event guests Work with the client hosts and internal partner teams. (eg CorpSec, Events) to ensure adherence to the clients visitor policies Inspects reception equipment to ensure good operating condition (iPads, parking validation machines, screens, telephones etc.) Ordering and restocking office supplies as needed Maintains clean, neat, and orderly appearance of reception area at all times Store luggage and coats using site protocol Validate parking and support relevant parking equipment as applicable In offices where we have phones, answers telephone in friendly, professional manner Creates, maintains and updates a file of services including transportation sources, accommodations, and referral contacts Ensure approved music playlists are being used Manage any lost and found returned to the front desk when Security is not present to log items Manage the auditing process of items that expire in our Lost and Found past our 90 Day window Manage all approved literature or magazines in the reception Manage any swag or pins provided to employees as required Manage incoming mail and provide assistance with outgoing mail as needed Ensure relevant invoices are submitted in a timely manner Customer support: Ensure prompt and positive responses aligned with the Client expectations of customer support and protocol to office incidents and requests Ensure all Jira tickets are answered within the SLAs, respond to and manage all tier 1 tickets, ensure tier 2 and tier 3 Jira tickets are appropriately triaged within the SLA Monitor #workplace Slack channel and respond to site specific questions Monitor #[OFFICE] Slack channel and respond to workplace questions Respond to ad hoc Slack notifications from Employees about Workplace or site specific questions redirecting to appropriate resources or channels as necessary Act as a point of contact for Employees seeking help navigating all aspects of their workplace; both in-person and by email/Slack