Email customer support advisor

Email Advisor - Harrow - GBP23,000 - Perm - Office based Mon - Fri Do you have good Typing skills and great Administration experience looking to work for a fantastic company who value their staff? The Role This is a busy role and the primary responsibility is to respond to inbound emails (approx. 200 per day) received from our clients customers. Your role is to help support our customers with queries and help them to achieve the best outcome by establishing their financial circumstances in order to negotiate repayment plans, which are both sustainable and affordable. These must be dealt with Quickly and professionally. We focus on helping our customers and treating them with fairness, understanding and empathy. If you possess these qualities, please apply today to become part of our growing team. Skills Required * Experience in a fast p[aced administrative role * Excellent MS Office skills Excellent typing speed * Meticulous with excellent attention to detail * Strong numeracy skills * Strong communication skills and able to communicate professionally, effectively and clearly. * Self-motivated with the ability to work on their own initiative. * Ability to prioritise work to meet deadlines. * An understanding of TCF and FCA would be advantageous. What we offer: * Salary up to GBP23,000 to start * Bunk off Birthday paid time off * Holiday entitlement increase with service * Company Pension programme (subject to eligibility) * FREE Employee Assistance Programme and Wellbeing Platform - confidential counselling and wellbeing support service available to all employees, their partner/spouse and dependent children over 16 still living at home and hours of wellbeing content related to sleep, mental health, fitness and nutrition among other topics * Life Assurance protection * Supportive environment * Employee referral programme - Refer a friend / family and earn extra money Apply now for the chance to work for a great company who put people first ! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age